Fort Wayne Leisure Limited (trading as HiLife Pools) are committed to protecting your privacy and the security of your personal data. This Privacy Notice explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This notice does not form part of any contract and may be updated from time to time.

Identity of the data controller

Fort Wayne Leisure Limited are the data controller for the personal information you provide to us. This means we determine how and why your personal data is processed.

Personal data we collect

We may collect and process the following personal information:

• Full name
• Postal address
• Email address and telephone number
• Employment status and homeowner status

How we collect your data

We collect personal data directly from you, from our supplier Aqua Technics Pools, or via referrals from local businesses where you have authorised the referral.

Lawful bases for processing

We process your personal data where it is:

• Necessary to perform a contract with you
• Necessary for our legitimate business interests, provided your rights and freedoms do not override those interests
• Required to comply with legal or regulatory obligations

How we use your data

We use your personal data for the following purposes:

• Supplying products and services you have ordered
• Providing quotations and product information
• Sending marketing communications (where permitted)
• Processing warranty claims and carrying out warranty work
• Arranging groundwork, electrical installations or other related services where required
• Obtaining and managing quotations for installation purposes

Special category (Sensitive) Personal Data

In limited circumstances, we may need to collect special category personal data, such as medical information, to meet your specific requirements when providing our products or services.

We will only collect this information where you have given explicit consent and where it is strictly necessary. We will clearly explain how this information will be used and who it will be shared with.

Marketing Communications

We may send you marketing communications about our products and services where:

• You have given your consent; or
• We have a legitimate interest and you have not opted out

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails
• Contacting us using the details provided below

Cookies

Our website uses cookies and similar technologies to help improve functionality and user experience.

Cookies are small text files stored on your device and are used to:

• Ensure the website functions correctly
• Analyse website usage and performance
• Support marketing and promotional activity

You can control or disable cookies through your browser settings or by using our cookie consent options on the website.

Who we share your data with

We may share your personal data with trusted third parties where necessary, including service providers, contractors, and regulatory authorities.

All third parties are required to keep your personal data secure and process it in accordance with data protection legislation.

Data security

We have appropriate technical and organisational measures in place to protect your personal data against loss, unauthorised access, alteration, or disclosure.

Access to personal data is restricted to employees, contractors, and third parties who have a legitimate business need to know.

We have procedures in place to manage data security breaches and will notify you and any relevant regulatory authority where legally required.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or contractual requirements.

When determining retention periods, we consider the nature and sensitivity of the data, the risk of harm from unauthorised use or disclosure, and applicable legal obligations.

Your rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Request data portability where applicable

If you are dissatisfied with how we handle your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Automated decision-making & Profiling

We do not use automated decision-making or profiling when processing your personal data.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. The most current version will always be available upon request or on our website.

Contacting us

If you have any questions regarding this Privacy Notice or our use of your personal data, please contact us via email at hello@hilifepools.co.uk